i’m frustrated beyond words. i’m not sure what to do. i feel sick to my stomach… and i want to cry.
my car was broken into two weeks ago & my purse was stolen. it was my mistake leaving my {new} purse in my car- and i accept that. it was a rough first couple of days, however everything seemed to be working their way back to normal fairly seamlessly… until Chase decided that dave and i were the ones being fraudulent and they were going to ‘terminate their relationship’ with each of us. this has created a whole slough of problems that just keep getting worse. dave and i have both got completely different stories from everyone we talk to. we call the customer service line and we get forwarded to about one million different departments only to end up at the fraud dept where they obviously hate their jobs. they are rude, unhelpful, spiteful and hurtful. seriously- i’ve never experienced anything like this. i’m blown away at how they have treated both dave and i. appalled, actually. i don’t really want to go day-by-day to rehash all the gory details of the ups and downs, but please trust me that this has been the worst experience of my life. they have now caused me MUCH more heartache, disappointment & frustration than the gentleman who stole my purse in the first place.
what now? how do I resolve this? who do I complain to? is it even worth it? i’m at a total loss… and totally bummed.
kb
